When you create an account on Darazplay, you share certain information with us. This page explains what that information is used for, how it's kept secure, and what rights you have over it. If anything is unclear, feel free to reach out to our support team.
How We Protect Your Data
Darazplay (darazplay.my) takes your privacy seriously. This Privacy Policy has one purpose — to explain in plain terms what information we collect, why we collect it, how we keep it safe, and what rights you have.
By using the Darazplay website or app, you are considered to have agreed to this Privacy Policy. If you object to any part of this policy, we recommend not using our services — and please let our support team know.
This policy applies to all Darazplay services — including the website, mobile app, live chat, and email communications.
Darazplay collects two types of information — what you provide directly, and what is gathered automatically through your use of the platform.
Information You Provide Directly:
Information collected automatically:
Darazplay uses your data only for the purposes listed below — there are no hidden or undisclosed intentions.
Darazplay never sells your data. However, limited information is shared with trusted third parties solely to provide our services:
Your data is not shared with third parties for any purpose beyond those listed above. Third-party service providers used by Darazplay are contractually bound to uphold our privacy standards.
No Darazplay employee will ever ask for your password, OTP, or payment PIN by phone, SMS, or email. If you receive any such communication, it is a fraud attempt — report it to our support team immediately.
Cookies are small text files stored in your browser. Darazplay uses cookies to enhance your experience — for example, to remember your login details or save your preferred language.
| Cookie Type | Purpose | Retention Period | Can It Be Disabled? |
|---|---|---|---|
| Essential Cookies | Login Sessions & Security | At end of session | No (Service will not function) |
| Functional Cookies | Remembering language preferences and settings | 30 Days | Yes |
| Analytics Cookies | Site Usage Statistics | 90 Days | Yes |
| Marketing Cookies | Showing Relevant Offers | 180 Days | Yes |
You can delete cookies or block new ones from your browser settings. However, disabling essential cookies may prevent Darazplay from functioning properly — you may be logged out and games may not load correctly.
The mobile app uses local storage instead of cookies. This data is deleted when you uninstall the app.
Darazplay has multiple layers of security in place to protect your data. This is not just a policy on paper — every layer is actively working.
Keep in mind, though — no technology can guarantee 100% security on the internet. Stay vigilant on your end too: use a strong password and avoid logging in over public Wi-Fi.
As a registered user, you have several important rights over your personal data on Darazplay. Exercising these rights is completely free of charge.
To exercise any of your rights, email us at support@darazplay.my or reach out via live chat. We will respond within 30 days of receiving your request.
Darazplay strictly does not provide services to anyone under the age of 18. We never knowingly collect personal data from minors.
If a minor has created an account by misrepresenting their age and we detect this, the account is immediately closed and all collected data is deleted.
If a parent or guardian believes their child has created an account on Darazplay, please contact us immediately at support@darazplay.my. We will take prompt action.
Darazplay may update this Privacy Policy as needed. How you are notified will depend on the nature and significance of the changes:
Continued use of Darazplay after any changes takes effect will be considered your acceptance of the updated policy. If you do not agree with the new policy, you may close your account.
For any privacy-related questions, concerns, or requests to exercise your rights, please get in touch with us:
Privacy-related requests typically take 7–30 days to process, depending on the complexity of the request. For urgent matters, live chat is the fastest option.
It is natural to feel some hesitation when sharing personal information on an online gaming platform. Darazplay understands this. That is why data protection here is treated not merely as a compliance requirement, but as a genuine responsibility.
Think about why the information you provide when opening an account — your name, date of birth, and mobile number — is actually necessary. Without age verification, minors could play. Without verifying your name and mobile number, the same person could create multiple accounts and abuse bonuses. Every piece of data collected has a reason behind it — it's not just about gathering data for the sake of it.
Darazplay takes extra care when it comes to payment information. When you transact via bKash or Nagad, Darazplay only stores the transaction ID and amount — your mobile banking PIN or password is never saved under any circumstances. Payments are processed directly through the payment service provider; Darazplay receives only the confirmation details.
There is an important reason why gaming history and betting patterns are retained — responsible gaming. If a user's behaviour shows signs of problematic gambling (such as a sudden sharp increase in bet sizes or placing larger bets after a loss), Darazplay automatically reminds that person about responsible gaming resources. This is not about using your data against you — it is about keeping you safe.
Many people don't realize that your IP address is automatically transmitted to any website you visit while browsing. Darazplay logs IP addresses primarily for fraud prevention and security purposes — an unusual pattern of IP changes on a single account can be a sign of hacking. When that happens, protective measures are taken.
Cookies can seem a bit mysterious, but here's the simple version: without them, you'd have to log in every time you opened Darazplay, your language preference would reset, and your session could drop mid-game. Cookies prevent all of that. Analytics cookies collect anonymous data — meaning something like "500 users from Dhaka visited the cricket betting page" — not "Rahim visited the cricket betting page."
A word on data retention: even after an account is closed, certain information must be kept for a set period — primarily for legal reasons. Financial transaction records are typically retained for 5 years for audit and legal purposes. However, if you request that your gaming history or personal information be deleted after account closure, we will do so — retaining only what we are legally required to keep.
The most important thing to understand about Darazplay's Privacy Policy is that it is a living document. It is updated whenever Bangladesh's digital security laws or data protection regulations change, or when new technologies are introduced. The goal remains the same — to ensure your data is always protected to the highest standard.
* Approximate breakdown
If you'd like to view, correct, or delete your personal data, please get in touch with us.
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