Darazplay Terms & Conditions — Your Rights and Responsibilities Explained

These Terms and Conditions form a legal agreement between Darazplay (darazplay.my) and all of its users. By creating an account, logging in, or using any of Darazplay's services, you are deemed to have fully accepted these Terms and Conditions.

To use Darazplay's services, you must meet the following eligibility requirements:

• You must be at least 18 years old.
• You must hold a valid government-issued ID in your own name.
• You must have a mobile banking account registered in your own name.
• Online gaming must be legally permitted in the country from which you are accessing the platform.

Darazplay reserves the right to verify the identity and age of any user. Refusal to cooperate with verification, or submission of false information, may result in account suspension. These Terms and Conditions are written in Bengali and that version shall be treated as the governing document.

Only one account per person is permitted on Darazplay. If the same individual, or multiple members of the same household, open more than one account using the same device, IP address, or mobile number, those accounts may be flagged as duplicates.

The information you provide at registration must be accurate and up to date:

• Full Name: As shown on your National ID card or passport.
• Date of Birth: Correct date of birth — an incorrect date will cause issues during identity verification later.
• Mobile Number: An active mobile number registered in your own name.
• Email: An active email address you use regularly.

You are responsible for the security of your own account. Never share your password or login credentials with anyone. Any activity carried out through your account — regardless of who performs it — remains your responsibility. If you suspect a security breach, change your password immediately and contact Darazplay support.

Deposits at Darazplay can be made via bKash, Nagad, Rocket, and Bank Transfer. The minimum deposit amount is ৳200. All deposits must be made using a payment method registered in your own name — payments from another person's mobile banking account are strictly prohibited.

If a deposit doesn't appear in your account, please contact us via live chat with a screenshot of the transaction. Darazplay uses third-party payment gateways — occasional delays may occur due to gateway issues, but all valid deposits will always be credited.

Darazplay does not charge any additional fees on deposits. However, your payment service provider (such as bKash) may apply its own service charges — this is outside Darazplay's control.

Withdrawing funds from Darazplay is subject to certain conditions. The minimum withdrawal amount is ৳500. Withdrawals must be made to the same payment method used for the original deposit — this is a standard security measure to prevent money laundering.

Withdrawal processing timeframes are as follows:

• Up to ৳1,000: Usually within 2–6 hours.
• ৳1,001–৳10,000: Within 1–24 hours.
• Above ৳10,001: Within 24–48 hours of identity verification.

There are no wagering requirements for withdrawals from your real balance. However, winnings derived from bonus balance are subject to the wagering conditions of the relevant bonus before they can be withdrawn. Lottery prizes are credited directly to your real balance with no wagering requirement.

Darazplay does not charge any additional withdrawal fees. However, charges may apply from your payment service provider.

Darazplay offers a variety of bonuses and promotional offers. Each bonus carries its own terms, which are detailed on the relevant bonus page or offer description. The following general conditions apply to all bonuses:

• Once a bonus has been claimed, it cannot be cancelled.
• A new bonus cannot be claimed while another bonus is still active.
• Once a bonus expires, any remaining bonus balance and associated winnings are automatically forfeited.
• Bonuses cannot be withdrawn directly — they can only be used for betting.
• Only real-money balance can be withdrawn before wagering requirements are met — however, doing so will forfeit any active bonus.

Each game type contributes differently toward bonus wagering requirements. As a general rule, slots contribute 100%, Live Casino contributes 70–80%, and sports bets contribute 100%. Where a specific bonus carries different contribution rates, these will be stated separately.

Darazplay reserves the right to make changes to its bonus program at any time. If bonus abuse or manipulation is detected, the bonus will be voided and action may be taken against the account.

All games on Darazplay are powered by certified Random Number Generators (RNG). Every game outcome is fully independent and verifiable — no result is predetermined, and no player can influence the outcome.

For Sports Betting, Darazplay reserves the right to adjust odds at any time. Bets are accepted up until the start of an event. Live betting allows wagers to be placed while an event is in progress — though live odds can change rapidly.

A bet may be cancelled or voided under the following circumstances:

• If a match or event is cancelled or abandoned.
• If incorrect odds are displayed due to a technical error.
• If the conditions of an event change significantly (e.g., a venue change).

If a bet is voided, the stake is returned to your real balance. If the bet was placed using bonus balance, the stake is returned to your bonus balance.

The following activities are strictly prohibited on Darazplay. Violations will result in permanent account closure and possible forfeiture of any remaining balance:

Hacking, phishing, use of automated bots, exploiting system vulnerabilities, and any form of fraud are strictly prohibited. Darazplay uses advanced technology to detect and act on such activities.

Darazplay reserves the right to temporarily suspend or permanently close your account under the following circumstances:

• Breaching any provision of these Terms & Conditions.
• Failure to cooperate with identity verification, or providing false information.
• If fraud or suspicious activity is detected.
• When activity suspected of money laundering is detected.
• By court order or direction of a regulatory authority.

If your account is suspended, you will be notified by email or SMS. You can contact Live Chat to find out the reason. Before an account is permanently closed, you will have the opportunity to withdraw your real-money balance — unless the closure is due to fraud.

You can also close your account yourself — through account settings or via live chat. Make sure to withdraw your balance before closing. Temporary self-exclusion is also available as part of responsible gaming.

Darazplay believes gaming is a form of entertainment — not a source of addiction or financial hardship. That is why every account comes with a set of responsible gaming tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a time limit for how long you play in one session.
• Loss Limit: Your session will end automatically once you have lost a specified amount.
• Temporary Break: Take a break from gaming for anywhere between 24 hours and 30 days.
• Self-Exclusion: Temporarily deactivate your account for an extended period.

If you feel gaming is becoming a problem, please visit Darazplay's Responsible Gaming page. Seeking professional help is not a sign of weakness — it takes courage.

Darazplay reserves the right to modify, amend, or update any part of these Terms & Conditions at any time. For routine changes, the last-updated date on this page will be revised. For major changes or changes that may significantly affect players:

• An in-app notification will be sent at least 7 days in advance.
• Full details will be sent to your registered email address.
• A notice will be posted on the main page of the website.

Continued use of Darazplay after any changes take effect will be considered acceptance of the updated terms. If you object to the new terms, you may close your account before the changes come into effect.

The latest version of these Terms and Conditions will always be available on this page. Previous versions can be provided by the support team upon request.